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Support & Troubleshooting

Documentation, technical help, and contact information.

Documentation

Get Help

Email Support

Contact us: support@infakt.pl

InFakt Help Center

InFakt Help Center: pomoc.infakt.pl

Common Issues

I can't connect to InFakt

  1. Check that you have an active InFakt account
  2. Make sure you're logging in with correct credentials
  3. Try clearing your browser cache
  4. Try again through the MCP Directory

The AI assistant doesn't see my data

  1. Check that authorization was completed successfully
  2. Ask a test question: "Do I have access to my InFakt account?"
  3. If the problem persists, revoke access in InFakt and reconnect

OAuth authorization error

  1. Make sure you're not blocking pop-ups in your browser
  2. Check that you don't have an aggressive ad-blocker enabled
  3. Try in incognito/private mode

Write operations don't work

Write operations (creating invoices, clients) require:

  • Explicit user confirmation
  • Appropriate OAuth scope permissions

If you can't create documents, check your permissions during authorization.

Report Security Issues

For security reports, please contact us directly:

📧 support@infakt.pl

Do not report security vulnerabilities publicly - contact us privately.

Privacy Policy

InFakt Privacy Policy: infakt.pl/polityka-prywatnosci

Data Handling

  • Minimal Data Access: The MCP server only accesses data necessary for the requested operations
  • No Data Storage: The server operates statelessly - no conversation data or business data is stored beyond request processing
  • Tenant Isolation: Complete separation between different OAuth sessions/users with automatic cleanup (300-second TTL)
  • Encrypted Communication: All API communication uses HTTPS/TLS encryption
  • OAuth Compliance: Token storage uses Fernet encryption at rest